For the public
File a Complaint
If a health professional, health facility, or health education institution has harmed you or failed in their duty, you can tell NHPC. Filing a complaint is free.
If someone is in immediate danger, do not use this form — call the 24/7 complaints line on 2376.
NHPC accepts complaints against all health professionals, health facilities, and health education institutions.
Before you file
NHPC cannot award you compensation or damages. If you seek financial restitution, that is a matter for the courts. You may pursue both at the same time.
We will send you an acknowledgement within 7 days.
Ways to file a complaint
Use whichever is easiest for you. All of them reach the same team.
By phone
Call the complaints line on 2376. It is open 24 hours a day, every day, and we will take your complaint over the phone.
By email
Email info@nhpc.gov.so. Tell us what happened, the name of the person or facility, where and when it happened, and attach any photos or documents you have. Say if you wish to remain anonymous.
By downloading the complaint form
Download the complaint form, fill it in, and email it to info@nhpc.gov.so with any photos or documents attached.
Complaint Form
The form to complete and email to NHPC when filing a complaint. Not yet published — until it is, email us the details listed on this page.
NHPC / CMP-FORM / 01·Not yet published
Filing anonymously
You may file anonymously. But please note: anonymous complaints are harder to investigate, we cannot update you on progress, and some matters cannot proceed without your evidence. If your concern is confidentiality rather than anonymity, give us your details — we will not disclose them to the subject unless the law requires it.
This page summarises Articles 17(1)(b), 32, 40, 46 and 69 of the NHPC Act Lr.31. The Act is the authoritative source; where this summary differs, the Act prevails.